Each piece is made to order in Melbourne. For The Changeables collection, delivery typically takes 1-2 weeks. If you need your order sooner, please contact me here, and I’ll do my best to accommodate.

For Commisions, delivery is dependent on a number factors and is advised during the initial consultation.

Shipping

Australian Domestic Shipping

All domestic orders for The Changables collection are shipped via Australia Post Express with a flat rate of $10 AUD.
A signature on delivery is required to ensure safe and secure receipt of your parcel.

Estimated delivery times:

  • Metro areas: 1–3 business days

  • Regional areas: 2–5 business days

You will receive tracking information via email once your order has been dispatched.

Shipping costs for domestic orders for Commission pieces are dependant on final materials used and is advised during consultation.

International Shipping

All international orders are shipped via Australia Post Express International.
Orders are subject to a $35 AUD shipping fee.

Please note that all orders may be subject to customs duties and taxes upon arrival—these costs are the responsibility of the receiver. These charges are determined by your local customs authority and may include:

  • The sales tax applied in your country for purchases from Australia

  • Duties and processing fees charged by your local customs agency

Unfortunately, we are unable to estimate these charges in advance, as they are imposed directly by your country’s customs authority. These fees are payable upon arrival in order to release your parcel from customs.

Michelle Irwin, as an Australian-based business, has no authority or control over these charges. For more information, we recommend contacting your local customs office.

All orders include full tracking, which will be emailed to you at the time of dispatch.
For tracking enquiries, please contact Australia Post.

Returns

Return Cost

We offer free returns for all orders in Australia within 14 days of receiving.

The exception to this is Commisions. These pieces are considered final sale, and cannot be returned for an exchange or refund.  

For international purchases, customers are responsible for arranging and covering the cost of return shipping.
We recommend using a trackable shipping method, as Michelle Irwin is not liable for returns lost in transit.

Please ensure items are returned in their original condition and packaging. For return instructions, please contact me directly.